General responsibilities of OLXO:

1. Online operations: 

• Ensure class schedules are updated promptly and accurately on the learning management system and virtual classroom platforms.
• Monitor the scheduling dashboard to ensure teachers have entered the classroom on time and, when needed, allocate cover teachers accordingly.
• Assist online teachers with the use of the learning management system and virtual classroom platforms.
• Available on Slack and Skype (on assigned working shift) to promptly support technical issues and address all relevant queries from online teachers.
• Help liaise between online and offline teachers on all matters relating to co-taught classes and students (student/class issues, questions/issues with actual lessons and curriculum, general questions between online and offline teachers).

     2. Others: 

• Attend regular meetings and training sessions as scheduled by the OSLXM and/or OLXMs.

Specific role of OLXO - TA Supervisor: 

1. Scheduling: 

• Coordinate with OLXO Scheduler on a daily basis regarding online class schedule to arrange TAs for the online classes following policy.
• Coordinate with OLXO Scheduler to arrange TAs to administer Online test lessons.
• In charge of keeping track of Progress reports/Gradebooks, supporting teachers and centers to complete reports as timelines.
• Manage & report teachers feedback during class time to ensure effective. communication between Online & Offline Team during class times.

     2. Training & development: 

• Conduct induction & regular trainings for TAs to assist online classes & to lead test lessons of online classes.
• TA observations to ensure the quality of TAs of online classes.
• Prepare TA recruitment plan.
• Do screening interview TAs (if needed).

      3. Reporting: 

• Reports on TA & classes issues weekly and monthly.
• Reports on TA observations & Other reports as assigned.

     4. Customer service: 

•  Ensuring online teachers JCEC tasks are tracked and carried out in time.
• Ensure all lesson reports of online classes are translated & published on time
• Coordinate with center staff in tracking and following-up on customer feedback regarding TAs of online classes

• Vietnamese national and Holder of a Bachelor’s degree
• A high intermediate level in English 
• Ability to deal with Vietnamese nationals as well as expats in a professional and courteous manner.
• Attention to detail and an ability to work to strict deadlines
• Accurate and timely reporting
• Ability to work in a team environment
• A high level of organizational skills particularly in terms of time management and office management
• Careful, hard-working, good-natured, active. Have an inquiring mind
• Computer literacy
• Shift working

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