Online Learning Experience Officer (Scheduler)|Apollo English
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Online Learning Experience Officer (Scheduler)
Job Description

General responsibilities of OLXO:

  1. Online operations
  • Ensure class schedules are updated promptly and accurately on the learning management system and virtual classroom platforms.
  • Monitor the scheduling dashboard to ensure teachers have entered the classroom on time and, when needed, allocate cover teachers accordingly.
  • Assist online teachers with the use of the learning management system and virtual classroom platforms.
  • Available on Slack and Skype (on assigned working shift) to promptly support technical issues and address all relevant queries from online teachers.
  • Help liaise between online and offline teachers on all matters relating to co-taught classes and students (student/class issues, questions/issues with actual lessons and curriculum, general questions between online and offline teachers).

    2. Others: 

  • Attend regular meetings and training sessions as scheduled by the OSLXM and/or OLXMs.

Specific role of OLXO-Scheduler: 

  1. Scheduling: 
  • Coordinate with LXOs (Schedulers) at all centers NTW on a daily basis regarding online class schedule (confirmation of opening online classes; online/offline sessions cancellation, covering…)
  • Make sure online teachers are fully aware of their weekly teaching schedule and are updated on all changes including class closing/opening/canceling/covering… on time.

      2. Reporting:

  • Prepare the online teachers’ monthly timesheets and other reports as required.
  • Weekly & MTD reports on Teachers’ Efficiency & Other reports as assigned. 
Job Requirements
  • Vietnamese national and Holder of a Bachelor’s degree
  • A high intermediate level in English 
  • Ability to deal with Vietnamese nationals as well as expats in a professional and courteous manner.
  • Attention to detail and an ability to work to strict deadlines
  • Accurate and timely reporting
  • Ability to work in a team environment
  • A high level of organizational skills particularly in terms of time management and office management
  • Careful, hard-working, good-natured, active. Have an inquiring mind
  • Computer literacy
  • Shift working
Job Location
  • Hồ Chí Minh