Customer Service Officer Job Description - Apollo English
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Customer Service Officer
Job Description

- Efficient & high-quality implementation of customer care at the center. CSOs are responsible for customer care to all internal and external customers.
- Reporting
At all times CSOs should know and be able to report on all aspects of the responsible areas related to sales and customer service efficient and high-quality operations.
- Communication
Communicate well with other CSOs and ECs and staff from other departments in the center including teachers, EFL admin staff, tea ladies, security guards and etc.
- Continuous Improvement
Identify opportunities to develop, improve and add value to Apollo’s Centre Operations in line with the strategic goals of their center (s) and the organization.
- Other duties assigned by the Centre Manager

Job Requirements

- Vietnamese national.
- Holder of Bachelor’s degree
- Be proactive, interpersonal, and detail-oriented.
- Communication skills, both in English and Vietnamese
- Proven selling and persuasive skills.
- Computer literacy

Job Location
  • Hồ Chí Minh
  • Hà Nội
  • Đà Nẵng
  • Vũng Tàu
  • Bắc Ninh
  • Bình Dương
  • Vĩnh Phúc
  • Thanh Hoá