· Efficient & high quality implementation of sales and customer care at the centre.
ECs are responsible for sales of an area given by CMs and for customer care to all internal and external customers.
At all time ECs should know and be able to report on all aspects of the responsible areas related to sales and customer service efficient and high quality operations.
Communicate well with other ECs and staff from other departments in the centre including teachers, EFL admin staff, tea ladies, security guards and etc.
· Continuous Improvement
Identify opportunities to develop, improve and add value to Apollo’s Centre
Operations in line with the strategic goals of their centre(s) and the organization.
· Centre and Customer Relations (CR) Support
Supporting the overall operation of your centre and the activities of the CR department.
· Other duties assigned by the Centre Manager.
· Vietnamese national.
· Holder of Bachelor’s degree
· Be proactive, interpersonal, detail-oriented.
· Excellent written and verbal communication skills, both in English and Vietnamese
· Proven selling and persuasive skill.
· Computer literacy – MS office applications (Word, Excel, PowerPoint, Outlook)