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Customer Service Officer
- Efficient & high quality implementation of customer care at the centre. CSOs are responsible for customer care to all internal and external customers.
At all time CSOs should know and be able to report on all aspects of the responsible areas related to sales and customer service efficient and high quality operations.
Communicate well with other CSOs and ECs and staff from other departments in the centre including teachers, EFL admin staff, tea ladies, security guards and etc.
- Continuous Improvement
Identify opportunities to develop, improve and add value to Apollo’s Centre Operations in line with the strategic goals of their centre(s) and the organization.
- Other duties assigned by the Centre Manager
- Vietnamese national.
- Holder of Bachelor’s degree preferably in Englishor Foreign Trade
- Be proactive, interpersonal and detail-oriented.
- Excellent written and verbal communication skills, both in English and Vietnamese
- Proven selling and persuasive skill.
- Computer literacy – MS office applications (Word, Excel, PowerPoint, Outlook)
- Hà Nội