Apollo Advance (AA) is a personalization program that combines face to face and online learning to speed up effective learning. Apollo@Home for Provinces (AHP) is an online learning course for students in provinces where they do not have Apollo English Center.  As the Center Supervisor at AA & AHP center, you play the key role in leading the entire operations center, optimizing teachers efficiency and providing the best online learning experience for students.

KEY RESPONSIBILITIES

Business efficiency: 

• Planning opening & upgrading classes for both AHP & AA and working with LX to plan ahead with teacher recruitment.
• Set up and prioritising lesson slots to ensure both teachers efficiency and need for sales
• Maintain AHP & AA performance regarding teaching hours, average class size, revenue optimization.

Team management: 

• Manage AHP&AA local team performance following KPIs assigned.
• Provide interview/ onboarding/ training/coaching new local AHP & AA staffs. 

Quality control: 

• Represent AHP & AA to coordinate/communication with other departments in any issues/matters regarding to AHP & AA.
• Coordinate with LX to deal with academic issues & customer feedback. 
• In-charge of AHP students renewal rate, making sure JCEC for AHP students are delivered as policy.
• Keep track & keep up to date all policy & procedure regarding to AHP & AA.

Reports: 

• Sending AHP&AA weekly & monthly report accuracy & ontime.

Other duties as assigned by Group Center Manager

• Have a Bachelor’s degree or equivalent.
• Have experience in a fast growing organization. Working experience in educational organizations is preferred.
• At least 3 years experience at management level.
• Strong sales and customer service focus.
• Have excellent interpersonal skills and a good understanding of customer service.
• Be able to manage and build strong and highly motivated teams.
• Be fluent in both English and Vietnamese
• Culture match with the Company’s values: Passion, Accountability, Integrity, Innovation, Partnership

• Hồ Chí Minh