Learning Experience Officer (TA Sup and Admin)
Job Description

A. EFL Supporting tasks:

  • Arrange the final tests, reports, and certificates for all young learner classes
  • Liaise with LXM to supply tests for YL classes
  • Book interns for the written end of level tests
  • Update the Mid-term and End of Course report forms on Apollo Online and let teachers the deadlines of the results and reports
  • Collect test results & reports for issuing certificates & reports for YL classes
  • Ensure that reports are collected/ signed and documented appropriately
  • Support Team members in taking care of EFL Library/Materials and in the execution of all EFL courses
  • Assist team members with some admin things 
  • Provide necessary administrative support on materials to all teachers during their working hours
  • Perform other duties as assigned by the Line Manager.

B. TA Supervision tasks:

  • Supervise TA on weekends to ensure TAs come to work on time and support them to handle difficult problems
  • Scheduling TAs’ schedules and checking their timesheet exactly.
  • Call parents monthly to inform them about students’ studying progress
  • Follow up with all TAs monthly and strictly to make sure they fill in all information about students’ studying in class
  • Training TAs to call parents (if needed)
  • TA training: work with the Academic Coordinator and EFL Supervisor to conduct TA training to make sure we deliver the best service
  • Work with the Academic Coordinator and EC Supervisor to get teachers’ feedback about TAs and solve them
  • Cover for sick or late Teaching Assistance (if needed)


C. Administration Tasks

  • Performing administrative duties to support the operations of the office
Job Requirements
  • Vietnamese national and Holder of a Bachelor’s degree
  • A high intermediate level in English 
  • Ability to deal with Vietnamese nationals as well as expats in a professional and courteous manner.
  • Attention to detail and an ability to work to strict deadlines
  • Accurate and timely reporting
  • Ability to work in a team environment
  • A high level of organizational skills particularly in terms of time management and office management
  • Careful, hard-working, good-natured, active. Have an inquiring mind
  • Computer literacy
  • Shift working
Job Location
  • Hồ Chí Minh
  • Hà Nội
  • Vũng Tàu
  • Thành phố Nha Trang
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